DISTANCE SALES AGREEMENT

Last Updated: March 20, 2026

1. PARTIES
This Distance Sales Agreement ("Agreement") is entered into between the following parties regarding the online sale of services provided at https://www.rodonittechnology.com/.

Seller:
RODONIT INFORMATION TECHNOLOGY L.L.C.
BENA Complex – C-111, Floor 1, No: 26, Oud Metha, Dubai, United Arab Emirates
Phone: +971 58 616 0702
Email: info@rodonittechnology.com
(Hereinafter referred to as the "Seller")

Buyer:
The natural or legal person placing an order on the Site.
(Hereinafter referred to as the "Buyer")

2. SUBJECT OF THE AGREEMENT
This Agreement regulates the rights and obligations of the parties regarding the sale, delivery, payment, and performance of services (web applications, software development, IT consulting, and other digital services) ordered electronically by the Buyer through the Seller's website.

3. LEGAL BASIS
This Agreement is prepared in accordance with the applicable legislation of the United Arab Emirates, particularly the provisions of Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means  and other relevant regulations.

4. PROVISION OF SERVICES

4.1. The Seller provides web applications, software development, IT consulting, and similar digital services ("Services").

4.2. The Services may be performed through independent freelancers under the supervision of the Seller. The Seller is fully responsible for the quality and delivery of the services provided.

5. ORDER AND CONTRACT PROCESS

5.1. The Buyer creates an order by completing the information regarding the requested service on the website.

5.2. Following the receipt of the order, the Seller sends a confirmation email to the Buyer containing the order details. This Agreement shall be deemed concluded at the moment this confirmation email reaches the Buyer.

5.3. The Seller reserves the right not to accept the order. In this case, any payment made shall be refunded immediately.

6. PAYMENT TERMS

6.1. The service fee is valid based on the price stated on the website.

6.2. Payments are collected online through secure third-party payment gateways.

6.3. A detailed electronic invoice (e-invoice) shall be sent to the Buyer after payment .

6.4. No additional "transaction fees" or "service charges" may be requested from the Buyer unless specified in this Agreement .

7. DELIVERY AND PERFORMANCE PERIOD

7.1. The performance period (delivery date) of the service varies depending on the scope of the project. The exact delivery date is specified in the order confirmation email or in a separate project agreement.

7.2. The performance of digital services shall be carried out within the specified period via email, file sharing, or live connection.

8. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS (UNDER UAE LAW)

Pursuant to UAE Federal Decree-Law No. 14 of 2023, the following provisions apply :

8.1. Cases Where the Right of Withdrawal Can Be Exercised: The Buyer has the right to request a refund of the service fee in the following cases:

• The service is not delivered with the features promised to the Buyer.
• The delivered service is defective, incomplete, or damaged.
• Excessive delay occurs in the performance of the service within the specified period, and the service cannot be utilized due to this delay.
• The service is performed contrary to the conditions specified in this Agreement.

8.2. Cases Where the Right of Withdrawal Cannot Be Exercised: The Buyer cannot exercise the right of withdrawal in the following cases:

• Digital Content: There is no right of withdrawal for digital products that have commenced performance with the Buyer's consent and cannot be returned after delivery (e.g., ready-made website templates, custom software codes, consultancy reports) .
• Personalized Products: Customized software solutions prepared upon the Buyer's special request.

9. OBLIGATIONS OF THE PARTIES

9.1. Obligations of the Seller:

• To perform the Service in accordance with this Agreement with due care.
• To protect the Buyer's personal data and act in accordance with the Privacy Policy.
• To provide a transparent and secure payment environment.

9.2. Obligations of the Buyer:

• The Buyer is responsible for the accuracy and currency of the information provided during the order.
• The Buyer is obliged to pay the service fee on time.
• To provide the necessary cooperation for the performance of the service (e.g., delivering the required content for the project on time).

10. INTELLECTUAL PROPERTY RIGHTS

10.1. The intellectual property rights of the software, code, design, and all other works developed by the Seller belong to the Seller until full payment is received.

10.2. Following receipt of full payment, ownership of the works developed within the scope of the project shall be transferred to the Buyer within the framework of the provisions of a separate agreement concluded between the parties.

11. FORCE MAJEURE
The parties shall not be held responsible for unforeseeable and unavoidable events beyond their control such as natural disasters, war, terrorism, fire, earthquake. If this situation continues during the performance period, the parties may postpone their obligations or terminate this Agreement.

12. DISPUTE RESOLUTION
The laws of the United Arab Emirates (UAE) shall apply to the resolution of disputes arising from the implementation of this Agreement. The Dubai Courts shall have jurisdiction in resolving disputes .

13. ENTRY INTO FORCE
The Buyer is deemed to have read, understood, and accepted all provisions of this Agreement from the moment the order is confirmed.